Contact
Contact the practice
When you call, message, or email, you speak to someone who can actually help with the next step.
For appointments, practical questions, billing support, or if you are not quite sure where to start, we keep things clear, personal, and straightforward.
Start here
Choose the easiest route
Use whichever option feels simplest. You do not need to know exactly what to ask for before getting in touch.
Appointments
Ready to request an appointment?
The appointment page is the quickest place to start for a first consultation or follow-up request.
Call or WhatsApp
Speak to reception
Best for practical questions, changing appointments, and straightforward admin help during the day.
WhatsApp is for bookings and admin only.
Prefer written contact?
Email is useful if you need to send information, ask a non-urgent question, or prefer everything in writing.
Billing and medical aid
Need help with the financial side?
If your query is about statements, payments, authorisations, or medical aid admin, we can guide that too.
Practice support
Real people at the other end
When you contact the practice, you are not going through a generic call centre. Tarry and Adel help patients every day and can usually guide the next step without sending you in circles.
If you are unsure where to start, start anyway. We would much rather point you in the right direction than have you sit with an unanswered question.
Meet the practice team
Practice Coordinator
Tarry
Helps with bookings, practical questions, and making sure you know what happens next.
Accounts & Medical Aid
Adel
Helps with statements, payments, medical aid queries, and the admin around the financial side of care.
Before you contact us
A few details that help
- Your full name and best contact number
- Whether you are a new or existing patient
- A short note about what you need help with
- For billing or medical aid queries, any helpful reference numbers or documents
If your message is about directions, timing, changing an appointment, or a practical question about the day, reception can usually help quickly.
Emergencies: Please contact Life Kingsbury Hospital on 021 670 4000 or go directly to the emergency room.