CONTACT THE PRACTICE
Whether you’re ready to make an appointment or have a practical question, our team can help you take the next step. You don’t need to know exactly what to ask for.
Reception responds to appointment requests within one working day and confirms your date, time and venue. Your request is not yet a confirmed booking.
YOUR PRACTICE TEAM
RECEPTION & BOOKINGS
Practice coordinator
For appointments, changing a booking, directions, referrals and practical questions about your visit.
WhatsApp is for bookings and administration. You’re welcome to keep your message brief; you don’t need to explain sensitive symptoms to request a visit.
ACCOUNTS & MEDICAL AID
Accounts support
For cost estimates, statements, payments, medical-aid queries and help with authorisation administration.
If you have an account or invoice reference, including it helps Adel find the right details.
CONSULTING ROOMS
The same reception team arranges visits at both locations. Please check your booking confirmation before travelling.
Library Square · opposite Life Kingsbury Hospital
Room 311, Library Square
Wilderness Road, Claremont, Cape Town 7708
Harbour Bay Medical Centre
Consultations on selected Mondays, by appointment. Reception will confirm availability and your arrival details.
Map & arrival details for Simon’s Town →A LITTLE GUIDANCE
Your full name and a number to reach you on are a helpful start. Share only the detail you feel comfortable including in an initial message.
If you haven’t heard from reception after one working day, please call 021 518 3416 or WhatsApp reception. You don’t need to submit the request again.
Please call or message reception as soon as you can, ideally at least 24 hours before your appointment. If illness or an emergency gets in the way, let us know when you’re able.
Use our file-transfer request so the team has the details and consent needed, or ask reception for help.
PRESCRIPTION VERIFICATION
Use the code on your document to check its practice record and whether it has been cancelled or replaced.
Verify a prescription → Verify a sick note →